Refund Policy

Bumbro Closet – Return & Exchange Policy

At Bumbro Closet, we value your trust and want you to be completely satisfied with every purchase. If for any reason you are not happy with your order, we’re here to help.

1. Eligibility for Exchange

We offer exchange only (no returns) on ready-to-wear items, under the following conditions:

  • The exchange request must be made within 24 hours of delivery.

  • The product is unused, unwashed, and in its original packaging with all tags intact.

  • The product is not part of a final sale or discounted clearance.

⚠️ No return or exchange on customized orders.
⚠️ Pre-order items are not eligible for return or exchange.

2. Non-Exchangeable Items

Exchanges will not be accepted for:

  • Items that are worn, damaged, or washed.

  • Products without original tags or packaging.

  • Innerwear, accessories, and hygiene-sensitive products.

  • Customized or altered garments.

  • Pre-order items.

  • Items requested after the 24-hour window.

3. How to Request an Exchange

To initiate an exchange, please email us at sahibadivaa3@gmail.com within 24 hours of receiving your order, including:

  • Your Order ID

  • Reason for exchange

  • Pictures of the product (if damaged or defective)

Once approved, we will share the return shipping instructions.

For pin codes not covered by our courier, self-shipping may be required.

4. Shipping Charges

  • Original shipping charges (if any) are non-refundable.

  • If the exchange is due to a damaged product or incorrect item sent, we will cover the return shipping cost.

  • For other reasons (e.g., size mismatch, change of mind), the customer bears the return shipping charges.

5. Exchange Option

  • Mention exchange preference during your request.

  • We’ll do our best to arrange a size or style replacement, subject to availability.

Need Help?

For any queries or assistance, feel free to reach out to us:
📧 sahibadivaa3@gmail.com
📞 +91 7006261453